Your whole support picture in one question: what came in, what's left, what got forgotten.
The connector talks to the Freshdesk API v2 and gives Claude access to tickets, conversations, contacts and the knowledge base. It reads only by default — replies and changes are enabled only if you explicitly ask for them.
What's pending, since when, and who it's assigned to.
Filtering with Freshdesk's query language: status, priority, dates, tags.
The whole thread of a ticket, so you understand what happened without opening it.
History per customer — how many issues, what kind, how often.
Search your articles so answers are grounded in your own documentation.
Time entries for costing and billing your support.
Use them as they are — or in your own words.
Claude picks the right one on its own to answer you.
Create an account on Advisable.AI.
Enter your system's connection details — we test them on the spot.
With an active workspace subscription, buy a connection slot for €10 before VAT. After payment confirmation, activate the connector and add it to Claude. The slot is also included in monthly renewal.
Only if you explicitly enable writes on the connection. They are off by default and Claude can only read.
Your domain (e.g. company.freshdesk.com) and the API key from your profile. The account must be an agent with the right permissions.
Yes, it sees whatever the API key's account can see.
We set the connection up with you and show you what you can ask.